Customer Service: Getting It Right Every Time

Everyone knows how to say “please” and “thank you.” What organizations really need is an employee standard that will exceed their client’s expectations every time. Presenter David Marino uses the principles of improvisational theater — presentation, positivity, and “making offers” — to help you build a robust and successful customer service program that is easy for employees to follow and creates a friendly and memorable experience for your clientele.

Through this innovative and highly participatory workshop designed for customer service representatives of all industries and experience levels, you will learn to:

• Say yes when you mean no
• Master the “Rules of Engagement”
• Turn challenges into opportunities
• Deliver beyond customer expectations
• Integrate your customer service practice into company goals