The Associate Director of Shelter Services oversees all day-to-day operations of the shelter. The Associate Director of Shelter Services will lead a team of shelter staff to include but not limited to a Shelter Manager and Case Manager(s), to provide comprehensive services to shelter guests focused on their individualized rehousing goals. The Associate Director of Shelter Services is responsible for compliance of program policy and procedure as pertains to state and contract regulations. The Associate Director of Shelter Services ensures that employees and vendors are providing a safe and fostering residential environment to shelter guests.
RESPONSIBILITIES
• Always maintain personal and professional boundaries and confidentiality.
• Maintain the standards of the program contractual obligations.
• Supervise staff and provide leadership to employees. Maintain visibility and contact with employees to provide daily support and guidance.
• Interview, hire and train staff as required.
• Counsel employees and provide timely feedback to the employee, Director of Shelter Services and Human Resources for all performance related concerns.
• Complete and meet with employees for review of annual performance appraisals.
• Oversee Rehousing Plans, Case Management, Housing Search, and Stabilization activities for guests.
• Ensure guests are receiving quality support from program employees. Be available to listen and give feedback to guests as needed.
• Always conduct self in an interested and supportive manner to guests, employees, volunteers and all business associates.
• Ensure that documentation is meeting standards of regulatory boards, funder guidelines and best practice standards.
• Oversee all required audit preparations.
• Confirm that all employees are engaged in ongoing internal and external training to promote safety and education for the community served and share own knowledge and skills with employees to coach and promote best practice.
• Work with the Business Manager, Director of Shelter Services and/or Controller to maintain a fiscally stable program.
• Foster and maintain ongoing relationships with funders, donors, volunteers, trainers and
business associates including but not limited to Horizons for Homeless Children.
• Work with the Volunteer Coordinator and Director of Shelter Services to research potential
grant, volunteer, intern or donation opportunities.
• Ensure appropriate individuals and groups receive correspondence of gratification for program engagement.
• Attend supervision with the Director of Shelter Services.
• Meet with other residential and shelter Directors and Managers as scheduled.
• Meet with employees regularly and schedule monthly group staff meetings.
• Communicate building matters timely to the Director of Shelter Services and Facilities Director.
• Availability during the day, evening, night and weekends for on-call and program coverage as needed.
• Always ensure adequate staffing and on call coverage. May need to provide direct care coverage for various shifts if staffing is low or during inclement weather or other unexpected events.
• Work is performed in a building that houses homeless families. Daily interaction with staff, the public, community and families. Use of computers, phones and office equipment. Driving residents as required.
• Local travel as required.
• Other responsibilities as required.
QUALIFICATIONS
• Master’s degree preferred. Bachelor's degree required with a minimum of five years of direct care or related experience working in a shelter or residential program and a minimum of three years of experience supervising employees preferred.
• Experience working with diverse socio-economic and often difficult client populations experiencing barriers to housing stability related to homelessness, substance use disorders, trauma, domestic violence, criminal justice issues, HIV/AIDS and mental health treatment, dual diagnosis.
• CPR/First Aid certification within 3 months of employment. Recertify as required.
• Strong organizational ability with attention to detail and multi-tasking skills.
• Interest and ability to work as a member of a team and independently.
• Good communication and administrative skills.
• Ability to maintain accurate, comprehensive records.
• A commitment to the mission of Catholic Charities including understanding and identifying with the organizational mission.
• Competency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook. Competency using Zoom, Teams and other technical platforms.
• Interest in supporting individuals in a caring and compassionate manner.
• Sensitivity to the needs of individuals and families from varied cultural backgrounds facing barriers to self-sustainability.
• Demonstrated commitment to valuing diversity and to promoting inclusive working
environment.
• Good critical thinking skills.
• Displays willingness and flexibility in learning new functions.
• The ability to bend squat and lift to 20 pounds as needed.
• A valid MA driver’s license, adequate insurance coverage for transporting passengers, good
driving record.
Our benefits are competitive and include a 403(b) savings plan and generous time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Visit us at: www.ccab.org.
12/2023
RESPONSIBILITIES
• Always maintain personal and professional boundaries and confidentiality.
• Maintain the standards of the program contractual obligations.
• Supervise staff and provide leadership to employees. Maintain visibility and contact with employees to provide daily support and guidance.
• Interview, hire and train staff as required.
• Counsel employees and provide timely feedback to the employee, Director of Shelter Services and Human Resources for all performance related concerns.
• Complete and meet with employees for review of annual performance appraisals.
• Oversee Rehousing Plans, Case Management, Housing Search, and Stabilization activities for guests.
• Ensure guests are receiving quality support from program employees. Be available to listen and give feedback to guests as needed.
• Always conduct self in an interested and supportive manner to guests, employees, volunteers and all business associates.
• Ensure that documentation is meeting standards of regulatory boards, funder guidelines and best practice standards.
• Oversee all required audit preparations.
• Confirm that all employees are engaged in ongoing internal and external training to promote safety and education for the community served and share own knowledge and skills with employees to coach and promote best practice.
• Work with the Business Manager, Director of Shelter Services and/or Controller to maintain a fiscally stable program.
• Foster and maintain ongoing relationships with funders, donors, volunteers, trainers and
business associates including but not limited to Horizons for Homeless Children.
• Work with the Volunteer Coordinator and Director of Shelter Services to research potential
grant, volunteer, intern or donation opportunities.
• Ensure appropriate individuals and groups receive correspondence of gratification for program engagement.
• Attend supervision with the Director of Shelter Services.
• Meet with other residential and shelter Directors and Managers as scheduled.
• Meet with employees regularly and schedule monthly group staff meetings.
• Communicate building matters timely to the Director of Shelter Services and Facilities Director.
• Availability during the day, evening, night and weekends for on-call and program coverage as needed.
• Always ensure adequate staffing and on call coverage. May need to provide direct care coverage for various shifts if staffing is low or during inclement weather or other unexpected events.
• Work is performed in a building that houses homeless families. Daily interaction with staff, the public, community and families. Use of computers, phones and office equipment. Driving residents as required.
• Local travel as required.
• Other responsibilities as required.
QUALIFICATIONS
• Master’s degree preferred. Bachelor's degree required with a minimum of five years of direct care or related experience working in a shelter or residential program and a minimum of three years of experience supervising employees preferred.
• Experience working with diverse socio-economic and often difficult client populations experiencing barriers to housing stability related to homelessness, substance use disorders, trauma, domestic violence, criminal justice issues, HIV/AIDS and mental health treatment, dual diagnosis.
• CPR/First Aid certification within 3 months of employment. Recertify as required.
• Strong organizational ability with attention to detail and multi-tasking skills.
• Interest and ability to work as a member of a team and independently.
• Good communication and administrative skills.
• Ability to maintain accurate, comprehensive records.
• A commitment to the mission of Catholic Charities including understanding and identifying with the organizational mission.
• Competency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook. Competency using Zoom, Teams and other technical platforms.
• Interest in supporting individuals in a caring and compassionate manner.
• Sensitivity to the needs of individuals and families from varied cultural backgrounds facing barriers to self-sustainability.
• Demonstrated commitment to valuing diversity and to promoting inclusive working
environment.
• Good critical thinking skills.
• Displays willingness and flexibility in learning new functions.
• The ability to bend squat and lift to 20 pounds as needed.
• A valid MA driver’s license, adequate insurance coverage for transporting passengers, good
driving record.
Our benefits are competitive and include a 403(b) savings plan and generous time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Visit us at: www.ccab.org.
12/2023
